Flexible Ops Support
Practical support for the parts of your business that need to work better
I work alongside you and your team to improve how your people, projects and systems work together.
Book monthly support with the level of involvement shaped around what your business needs.
You know there are things worth changing
An internal process takes more effort than it should. Responsibilities have become blurred as the team has grown. Projects compete for attention. Meetings happen, but important decisions still get missed.
You may have several things you want to improve without needing a large consulting engagement for each one. Flexible operations support gives you access to experienced thinking and practical help, with room to adjust the focus as the month unfolds.
You work directly with me. I can help you think through a decision, lead a working session, improve a process, clarify ownership or turn an agreed change into something the team can use.
What we can work on
People and how they work together
Clarify responsibilities, improve communication and help your team work through the issues affecting collaboration, leadership and day-to-day ways of working.
Projects and priorities
Make sense of competing demands, plan an important initiative or get work moving when it has stalled. I can help establish achievable priorities, involve the right people and make progress easier to see.
Systems and everyday processes
Review the behind-the-scenes work that keeps the business running. Improve awkward handovers, simplify or automate recurring tasks and create processes your team can actually use, supported by appropriate tools and documentation.
How monthly support works
We talk about what you need
We discuss your business, the support you are looking for and what you would like to move forward over the coming month.
We agree the level of support
I recommend a practical level of monthly support based on the involvement you need. The minimum is 20 hours per month at £50 per hour, or £1,000. You know the fee, availability and working arrangements before we begin.
We use the time where it matters
Support may include advice, working sessions, preparation, analysis and agreed hands-on work. We can work across several priorities, with room to adjust the focus together as needs change.
We review what comes next
At the end of the month, we review progress and whether further support would be useful. You can continue, change the level of support or take the work forward with your own team.
Clear boundaries
Support is planned in advance and is not an on-call service. The monthly fee covers the agreed level of involvement for that month. Unused time does not roll over, and any additional support is agreed before it is provided.
Not sure where to start?
If you can see several issues but are unsure what is causing them, the Ops Diagnostic gives us a structured way to understand what is happening across People, Projects and Systems.
You leave with a clear view of the priorities and a practical roadmap. You can then decide whether you want monthly support putting the work into action. If you already know where you need help, we can discuss monthly support directly.
Investment
Flexible operations support starts at £1,000 per month. The amount of support is agreed around your business needs, with a minimum commitment of 20 hours per month at £50 per hour. I track the time internally so I can manage the work responsibly, but you are buying agreed operational support rather than a list of isolated tasks.
Let us talk about what would make a difference
You do not need a finished brief or a perfectly defined project. Tell me what is taking too much effort, what you want to improve and where experienced operational support would help.
We will discuss the right level of support for your business.